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Privacy Policy

How we collect, use and protect your personal information.

Last updated May 9, 2025

On this page
  1. Overview
  2. 1. Information We Collect
  3. 2. How We Use Your Information
  4. 3. Sharing Your Information
  5. 4. Data Security
  6. 5. Your Rights
  7. 6. International Data Transfers
  8. 7. Retention of Information
  9. 8. Cookies and Tracking Technologies
  10. 9. Third-Party Links
  11. 10. Children’s Privacy
  12. 11. Changes to This Privacy Policy
  13. 12. Contact Us

Overview

At DTVThaiVisa (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and use our visa consulting services.

DTVThaiVisa is operated by TM Associates Co., Ltd. Our registered address:

TM Associates Co., Ltd

47/51 Pattaya Klang 2 Alley

Pattaya City, Bang Lamung District

Chon Buri 20150, Thailand

By accessing or using our Site and services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined below, please do not access or use our Site or services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Identifiers: Name, email address, phone number, postal address, date of birth, passport number, and other identification details.
  • Demographic Information: Gender, nationality, marital status.
  • Financial Information: Payment details (credit card information, bank account details), processed securely through third-party payment processors.
  • Immigration Information: Visa type, travel history, employment history, educational background, and any other relevant information required for your visa application.

b. Non-Personal Information

  • Technical Data: This includes your IP address, browser type, operating system, device information, and browsing behavior on our Site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and track Site usage. For more information, please refer to our Cookie Policy.

c. Information from Third Parties

We may receive information from third parties (e.g., government agencies, employers, educational institutions) to assist with your visa application.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: Process visa applications, consultations, and other related services.
  • To Communicate with You: Address your inquiries, requests, or complaints and notify you about changes to your visa status or the status of your application.
  • To Verify Your Identity: Ensure your eligibility for specific visa programs.
  • To Process Payments: Manage transactions securely.
  • To Improve Our Services: Enhance our Site functionality and user experience.
  • To Comply with Legal Requirements: Meet regulatory requirements, including those related to immigration and data protection laws.
  • For Marketing (with Your Consent): We may send newsletters, promotional materials, and updates about our services. You can opt out of marketing communications at any time.

3. Sharing Your Information

We may share your information with:

  • Government Agencies: To process your visa application and comply with immigration laws.
  • Third-Party Service Providers: Including payment processors, IT support, marketing agencies, and others who assist in providing services on our behalf.
  • Legal Authorities: If required by law or to protect our rights, property, or safety.
  • Business Partners: We may share your information with trusted partners offering related services, with your consent.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of electronic storage or transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on the jurisdiction, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your information, subject to any legal obligations we must fulfill.
  • Restriction: You can request a restriction on how we process your information in certain situations.
  • Objection: You can object to the processing of your information for specific purposes.
  • Data Portability: You can request a transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected].

6. International Data Transfers

Your personal information may be transferred and processed in countries outside your residence, including Thailand, where data protection laws may differ. We ensure that any such transfers comply with applicable laws, including the EU General Data Protection Regulation (GDPR), and implement safeguards to protect your data.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer required for these purposes, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing experience on our Site and to analyze how our Site is being used. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take immediate steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

TM Associates Co., Ltd

47/51 Pattaya Klang 2 Alley

Pattaya City, Bang Lamung District

Chon Buri 20150, Thailand

Thank you for trusting DTVThaiVisa with your visa consulting needs. We are committed to safeguarding your privacy and providing you with exceptional service.

Questions about this policy?

Our team is happy to help — reach out any time.

Contact us