Thai Embassy Document Request · Activity

School / Center Confirmation Email to the Consulate

Need a school confirmation email for your DTV? Our guide covers how to correctly answer the ‘dtv soft power confirmation email mfa’ request for Thailand's Des

DTVDTVThaiVisa 13 min read

You’ve received a Request for Further Document asking the school, center, clinic or hospital to email a confirmation directly to the consulate — and possibly to resubmit your enrollment letter with the correct passport number. This is a standard verification step for DTV soft power and medical applicants, not a sign of rejection. We’ll walk you through exactly how to fulfill it, so your application stays on track.

A school administrator composing an official email on a computer, with a smartphone showing the consulate email address, while a student holds their passport.

What the embassy asked

The consulate has likely asked you to have the school, center, clinic or hospital send a student confirmation email directly to them from an official business address, and to provide a screenshot. They may also request a corrected enrollment letter showing your correct passport number.

“Please ask the Center/School/Clinic/Hospital to send a student confirmation email to [email protected]. Use a business or official email listed on the website for credibility. Attach a screenshot of the email to help with verification.”

Why the embassy asks for this

The DTV is applied for online via the Thai e-Visa portal. For soft power, study and medical categories, your enrollment or appointment letter is the core proof of purpose. A PDF letter can be easily fabricated or purchased, so the consulate asks the institution to email them directly from an official address matching its website. This independent verification confirms the provider is real and you are genuinely enrolled. A separate request to correct your passport number on the letter ensures your identity matches your passport exactly — any mismatch raises a red flag.

How to provide it correctly

Read the consulate's exact words and split the request into its parts: (a) the provider emails the consulate, (b) from a business/official address on its website, (c) you attach a screenshot, and — if also asked — (d) a corrected enrollment letter showing your passport number. Do only what was asked, nothing extra.
Forward the consulate's request, your full name, passport number and e-Visa application/reference number to your school, center, clinic or hospital, and confirm WHICH consulate email address they must write to (use the exact address from the consulate's message; do not guess).
Have the provider send the student/enrolment confirmation email from an official business address whose domain matches the website (e.g. [email protected]), not a free Gmail/Outlook/Hotmail or a personal staff account — credibility comes from the address matching the public website.
Make the email content state your full name, passport number, the program/activity, and the dates/duration, so it matches your uploaded activity letter exactly; ask them to CC you so you receive the same message.
Take a clean screenshot of the sent/received email showing the provider's official sender address, the consulate recipient address, the subject and the date, then save it as a clear PDF or PNG.
If the consulate also flagged the passport number, have the provider reissue the enrollment/acceptance letter (or hospital letter of appointment) on letterhead with the correct passport number — matching your passport exactly — keeping the dates and signature/stamp.
Upload only the requested items back through your existing e-Visa application on thaievisa.go.th (the screenshot, and the corrected letter if asked); reply on the same consulate email thread if they asked you to confirm by email.
Verify everything in Thai or English; if the provider's email or letter is in another language, add a certified translation legalized by an Embassy/Consulate or the Ministry of Foreign Affairs before submitting.

A clean computer screenshot showing an email from a school’s official domain to a consular email address, confirming student enrollment details.

Common mistakes that cause rejection

Sending the provider's confirmation from a personal Gmail/staff account, so the consulate cannot tie it to the institution's public website.
Overlooking the 'send to the consulate' part and just re-uploading the same PDF letter, when the consulate wanted a direct email from the provider plus a screenshot.
Leaving a passport-number typo on the letter, or correcting it on the letter but not asking the provider to also state it in the email.
Over-submitting: attaching extra unrequested documents (bank statements, CV, a longer course contract) instead of only the screenshot and corrected letter that were asked for.
Choosing a very short program (e.g. a one-month course) so the activity looks weak; longer, genuine enrolment at a registered/certified provider verifies far more cleanly.
Treating this as the embassy 'issuing' the visa — it is only a review request on your online e-Visa file; replying late or to the wrong address stalls the file.

Frequently asked questions

Can I send the confirmation email myself instead of the school?

No. The request requires the school, center, clinic or hospital to email the consulate directly from its official business address. Your screenshot only proves that genuine message was sent; forwarding it yourself does not satisfy the request.

Why does the email have to come from a business email on the website?

The consulate uses the matching domain to confirm the provider is real and that you are actually enrolled. A free Gmail or Outlook address gives no link to the public website and is considered low-credibility.

What screenshot do they want?

A clear image of the provider’s email to the consulate showing the official sender address, the consulate recipient address, the subject, and the date — attached to your e-Visa application as verification.

They asked me to resubmit the enrollment letter with my correct passport number — what changed?

Your original letter’s passport number did not match the passport in your application. Have the provider reissue the letter on letterhead with the exact correct number, keeping the program, dates and signature/stamp the same.

Does this confirmation email replace my uploaded enrollment/acceptance letter?

No. The activity letter (or hospital letter) and 500,000 THB (~$15,000) financial proof are still required. The direct email and screenshot are an extra verification layer, not a substitute.

The school’s email is in Thai/another language — is that a problem?

Thai or English is fine as-is. Any other language needs a certified translation legalized by an Embassy/Consulate or the Ministry of Foreign Affairs before you submit it.

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General guidance only — not legal advice. Thai embassy requirements vary by office and change over time; always confirm the exact wording in your own request email, or let our team check it for you.