We offer a 100% refund on our consulting fees if your embassy application is rejected. With a success rate of over 99%, we carefully review your documents before submission to assess your chances. If we determine your application is unlikely to succeed, we won’t proceed, and you won’t pay any government fees.
DTVThaiVisa.com – Refund Policy
At DTVThaiVisa.com, we take immense pride in offering a seamless and reliable visa application service for our valued customers. As part of our commitment to transparency and customer satisfaction, we have outlined our refund policy to ensure clarity regarding our fees and the conditions under which refunds are applicable.
Our Refund Promise
We understand that unforeseen circumstances can arise, and we aim to accommodate our clients to the best of our ability. If your circumstances change or if you are dissatisfied with our services, we are pleased to offer refunds for our service fees. However, please note that government fees associated with visa applications are non-refundable under any circumstances. This is because these fees are paid directly to the relevant government authorities and are beyond our control.
Scope of Refunds
- Service Fees Refundable: Any fees you pay to DTVThaiVisa.com for processing, consultation, and application preparation are eligible for a refund, subject to the terms outlined in this policy.
- Government Fees Non-Refundable: Government fees, such as visa application charges, administrative costs, and any associated taxes, are non-refundable. These fees are remitted to the government as part of the application process and cannot be reclaimed.
- Third-Party Costs: Expenses paid to third-party providers, such as courier services or translation agencies, are non-refundable unless these providers explicitly offer refunds.
Eligibility for Refunds
To be eligible for a refund of our service fees, the following conditions must be met:
- Cancellation Before Submission: If you cancel your application before it has been submitted to the relevant government authorities, you are entitled to a full refund of our service fees.
- Errors on Our Part: In the unlikely event that an error on our part leads to the rejection of your application, we will issue a refund for our service fees. This does not include cases where incorrect information was provided by the applicant.
- Non-Provision of Services: If we are unable to deliver the agreed-upon services due to unforeseen internal issues, you will receive a full refund of our service fees.
- Written Request for Refund: All refund requests must be submitted in writing to our customer service team within 14 days of the event that triggers the request.
Exclusions from Refunds
The following scenarios are not eligible for refunds:
- Rejection Due to Applicant Error: If the visa application is rejected due to incomplete or incorrect information provided by the applicant, no refund will be issued.
- Change of Mind: Refunds are not available if you decide to discontinue the application process after submission to the government.
- External Delays: We are not liable for delays caused by government processing times, courier issues, or other third-party delays, and such circumstances do not qualify for refunds.
Refund Process
- Submission of Request: To initiate a refund, please send an email to consult@dtvthaivisa.com with your application reference number and a detailed explanation of your request.
- Review of Request: Our team will review your refund request within 7 business days of receipt. We may contact you for additional information or documentation during this period.
- Approval and Processing: If your request is approved, we will process the refund within 14 business days. Refunds will be issued to the original payment method used for the transaction.
- Communication: You will receive an email confirmation once your refund has been processed, including details of the amount refunded.
Customer Responsibilities
To ensure a smooth refund process, we ask our customers to:
- Provide Accurate Information: Double-check all information provided during the application process to avoid delays or errors.
- Retain Receipts: Keep copies of payment receipts and confirmation emails, as these will be required for any refund requests.
- Follow Deadlines: Submit refund requests within the specified timeframe of 14 days from the triggering event.
Frequently Asked Questions (FAQs)
- Can I get a refund if my visa application is rejected? Yes, you will receive a full refund. Government fees remain non-refundable in all cases.
- What happens if I need to cancel my application? A refund in this case is not possible, because we already started preparing your application.
- How long does it take to receive my refund? Refunds are typically processed within 14 business days of approval. The exact time may vary depending on your payment method.
- How do I contact customer support? You can reach our support team via email at consult@dtvthaivisa.com or by phone at +66 80 705 1664.
Our Commitment to You
At DTVThaiVisa.com, we value your trust and satisfaction. Our refund policy is designed to provide fair and transparent terms that protect your interests while maintaining the integrity of our operations. We are committed to assisting you at every step of the visa application process and ensuring that your experience with us is positive and stress-free.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Our dedicated support team is here to help and ensure that your journey to obtaining a Thailand Destination Visa is as smooth as possible.